Contact Us

Questions about how we review new online casinos, a correction to flag, or something on the site that doesn't add up? This is the place to reach us. We read every message that comes in, though as an independent review team we can't resolve account, deposit or withdrawal issues on behalf of any casino — those go directly to the operator's own support desk.

What we can help with

Online Casinos covers new online casinos available to US players — how their bonuses work, what payment methods they accept, and how they compare on licensing and game selection. Get in touch if you'd like to:

• Point out an error in a review, rating or offer detail so we can check it against the operator's current terms
• Ask about our research process for a specific casino listed on the site
• Suggest a new or recently launched US casino we haven't covered yet
• Report a broken link, outdated bonus figure, or a page that isn't displaying correctly
• Raise a general question about how online casinos, bonuses or licensing work in the US

What we can't do

We're a comparison and review site, not a casino operator, payment processor or regulator. That means a few things sit outside what we can act on:

• Account issues — password resets, verification (KYC) delays, frozen accounts or disputed bets need to go through the casino's own support team, not us
• Withdrawal problems — if a payout is late or a bonus was applied incorrectly, the casino's support channel and its licensing body are the right first stops
• Gambling-related harm — if gambling has started affecting your finances or wellbeing, our Responsible Gambling page lists the tools and support services available, including self-exclusion options and deposit limits

Before you reach out about a bonus or offer

A lot of the messages we get are about welcome offers like those listed on our Non Gamstop Casinos UK 2026 guide or the ranked offers on this site's homepage. If your question is about a specific promotion — say, one of the welcome bonuses shown from operators such as Raging Bull, Ignition or Ducky Luck — check the operator's own terms page first. Wagering requirements, maximum withdrawal caps, game restrictions and expiry windows are set by the casino, not by us, and they can change without notice. We do our best to keep the figures on this site current as of {{ '2026-08-26' }}, but the casino's own terms always take precedence.

How we handle your message

When you contact us, keep it factual and specific — which page you're referring to, which casino, and what looks wrong or what you'd like to know. That lets us check the detail against the operator's published terms and licensing information rather than guessing at what you mean. We don't ask for financial details, account passwords or ID documents through this page; no legitimate review site would need them, and no casino's support team will ask for them outside their own secure verification process either.

A note on how this site works

Online Casinos may earn a commission when a reader signs up with a casino through a link on this site. That arrangement never decides how a casino is ranked or reviewed — ratings are based on published terms, licensing status, game range and payment options, not on which operator pays the most. If you think an offer or rating on the site doesn't reflect what an operator actually provides, tell us; it's the kind of feedback that keeps the ratings honest.

Looking for something else first?

Before writing in, it's worth checking whether the answer is already covered elsewhere on the site. Our About Us page explains how we research and rate casinos, and our Terms and Conditions page covers how the site itself operates, including its affiliate relationships. If your question is about setting limits or getting support for problem gambling, the Responsible Gambling page has practical steps and links to national support services.

If none of that answers what you need, send us a message with as much detail as you can — the casino name, the page you were reading, and what you'd like us to check or explain. We aim to review every message but can't guarantee a response time for every enquiry.